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Privacy Policy

Effective Date: November 19, 2025 

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FFH Care (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our services.

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1. Information We Collect

We may collect:

  • Personal Information such as your name, email address, phone number, and location submitted through forms.

  • Health or Care Details you voluntarily provide during service requests or consultations.

  • Automatically Collected Data such as browser type, IP address, and site usage via cookies and analytics tools.​

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2. How We Use Your Information

We use your information to:

  • Provide, schedule, and manage in-home care services

  • Communicate regarding appointments, applications, or inquiries

  • Improve our website and service experience

  • Comply with legal and regulatory requirements

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3. SMS Communication & Contact Information Use
When you provide your phone number to FAMILY FIRST HOME CARE, INC. (“FFH Care”), you consent to receive SMS text messages related to your inquiry, care services, scheduling, intake, or application. We use your contact information to communicate with you, provide service updates, respond to your requests, and support your care. Message frequency may vary, and standard message and data rates may apply. You may opt out of SMS communication at any time by replying STOP to any message, or request assistance by replying HELP. We do not sell, rent, or share your phone number or contact information with third parties for marketing purposes. Your information is used solely for communication and service-related purposes in accordance with this Privacy Policy.

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4. Data Protection

We maintain reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse.

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5. Your Rights

You may request access, updates, or deletion of your information by contacting us at genaandfamilyfirst@gmail.com.

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6. Policy Updates

We may revise this Privacy Policy periodically. Any changes will be posted here with an updated effective date.

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